Working with S2S Marketing

Before you do business with us, please read our terms and conditions. These policies and procedures have been established to ensure a rewarding working relationship one that includes efficient production, on-time delivery, and complete satisfaction. We ask that once you have read and understood them that you return a signed copy to us and keep one for your files. We look forward to working with you.

General Terms and Conditions
All products and pricing are subject to availability. All applicable taxes, set-up and delivery are extra. Please allow 2.5-4 weeks for production/delivery from time of final artwork approval. Shipping FOB manufacturer/ supplier to customer. Priced in CAN$. Priced per unit/ per colour/ per location unless otherwise specified. Quote valid for 30 days. If any aspect of an order changes S2S Marketing Inc. reserves the right to tender a new quote. 

Rush services may be available on some products for an extra charge. Please call a S2S Marketing Inc. to see what can be done in regards to a quicker turn-around. If there is a discrepancy between S2S Marketing Inc.’s web site and the supplier/manufacturer's listed pricing the supplier/manufacturer pricing will prevail. Please ask for verification of pricing before placing your order. 

All production time quoted is based on business days and excludes holidays.
If unsure of the quality of products it is the customer's responsibility to order a sample. Random samples are available within 2-5 business days. Samples with a specific imprint (ie. your logo) require 5-14 days. Please ask us about our sample policy and costing if needed. 

Suppliers reserves the right to make minor product changes as required to maintain quality, cost and continued supply. If a portion of an order is currently unavailable a customer cannot cancel the entire order. S2S Marketing Inc. will try to offer you alternatives and/or make you aware of when stock may arrive ASAP. If one or more of your items is backordered you will be invoiced for delivered items prior to completion of backordered work. 

Once sample(s) and/or final quote is approved 50% of total is non-refundable. Once artwork is approved 50% of order and 100% of artwork costs are non-refundable. Once imprinted 100% of costs are non-refundable. S2S Marketing Inc. will provide validation from the supplier as to where in their process cancellation occurred if requested by customer. If product is deemed inferior it is completely at the supplier's discretion as to the handling of the problem. 

Samples
If unsure of the features or quality of products intending to be ordered it is the customer’s responsibility to order a sample of the product in question.  S2S Marketing Inc. will provide a free sample up to $10.00 (based on minimum quantity pricing) We will require a credit card or courier number for shipping of samples. Please note that if multiple samples are ordered they MAY come from different locations and that will result in higher shipping costs. If you'd like additional samples we are happy to provide them to you. Please call for assistance as there will be a charge for additional samples and shipping. Once you become a client, you will receive rebates back on samples if an order for that item is placed and you can expect a higher sample limit as our relationship grows. S2S Marketing Inc. will make every attempt to provide the colour, quantity and size you request but it is not guaranteed due to sample product availability.

If the client chooses not to order a sample and the item ordered is not what they thought is was or the sizes are wrong, S2S Marketing Inc will not be responsible for the error but will assess and work with the client to remedy the situation to the best of our ability. This may include discounts or re-orders or full refunds.   

SAMPLES ORDER UNDER THIS SITUATION ARE RANDOMLY IMPRINTED. If you need to see a specific product with your specific message it is considered a PRODUCT PROOF (for which there is a charge please call S2S for more info).If the client chooses not to view a sample prior to ordering and the product is not what the client thought once delivered, S2S Marketing will work with the client to remedy the situation  

Payment
Once sample(s) and/or final quote is approved 50% of total is non-refundable. Once artwork is approved 50% of order and 100% of artwork costs are non-refundable. Once imprinted 100% of costs are non-refundable. S2S Marketing Inc. will provide validation from the supplier as to where in their process cancellation occurred if requested by customer. If product is deemed inferior it is completely at the supplier's discretion as to the handling of the problem. 

Unless otherwise arranged new clients are required to provide 50% of payment on placement of order and the remaining on delivery. If credit is established terms are NET 30. Any account not paid in full under NET 30 terms will be charged 2% per month at the discretion of S2S Marketing. 

PST or Native exemption numbers must be provided for receipt of exemption. 

Canadian Dollar Pricing
Since S2S Marketing Inc. is a Canadian company we invoice in Canadian Dollars. If paying in other currencies (i.e. U.S. dollars) please ask for our current exchange rate. Due to the higher valuation of the U.S. Dollar your per unit pricing will be less than what is listed.

Trademark Usage
Artwork, designs, logos and trademarks imprinted on product in this web site have been reproduced only as an example of quality and possibilities available from S2S Marketing. They are not intended to represent or constitute an endorsement of S2S Marketing.  

All copy or other material submitted by the customer for use by factory as being submitted in full compliance with all applicable laws regarding trademark, service mark, copyright, right of privacy, patent contractual limitations or similar protection. 

Set-up Charges
Set-up of imprinting plates/ procedures may be charged in addition to the product/ running charges for customization. This charge, if applicable, is noted in the details section of a particular product. In most cases, additional set-up charges will be applicable for each additional and/ or colour added to the image being prepared. 

Art Charges
Any art not conforming to standards and requiring any art design/ re-creation will be subject to a charge of $40.00 per hour. Production time of revised artwork will be quoted by S2S Marketing Inc. at the time of art inspection. 

Delivery
Delivery extra;  HARD GOODS- shipping FOB manufacturer/ supplier to customer; CLOTHING- shipping FOB manufacturer/ supplier to customer.  

All product is shipped via courier (i.e. Purolator, Greyhound or UPS) GROUND. If quicker delivery times are need product will ship via air. These charges will be added to your final invoice. S2S Marketing Inc. generally does not provide shipping estimates unless requested by a customer. Due to variances in the final shipping quantity (see Over Runs and Under Runs) delivery charges may change from estimated. 

S2S Marketing Inc. is not responsible for damage or loss of products during shipping. If you do not receive your product on time or in good condition is your responsibility to inform S2S Marketing Inc. within 48 hours.  

All glassware is uninsurable by major couriers. 

For products shipping to the USA the customer is responsible for applicable duty, brokerage and state taxes (if any). 
For products shipping from the USA, duty and brokerage are included unless a rush situation occurs wherein DWB cannot receive then ship the product to the customer in time. You will be notified in this event that product will be delivered directly and a discount will be applied to your order to compensate for the normally built-in duty and brokerage costs. 

Return of blank goods will be handled on a product by product basis and a re-stocking fee will be charged (percentage ranges). This is dependent on the supplier's own Terms & Conditions.


Shipping Delivery Charges
All product is shipped via courier (i.e. CANPAR, UPS, Fedex) GROUND. If quicker delivery times are need product will ship via air. These charges will be added to your final invoice. S2S Marketing generally does not provide shipping estimates unless requested by a customer. Due to variances in the final shipping quantity (see Over Runs and Under Runs) delivery charges may change from estimated. 

S2S Marketing Inc. is not responsible for damage or loss of products during shipping. If you do not receive your product on time or in good condition is your responsibility to inform S2S Marketing Inc. within 48 hours. 

The “Distortion” Factor
Due to the varied nature and multidimensional curvatures existing on much of S2S Marketing’s product lines, a slight distortion of an unknown degree may occur when imprinting some products with square, rectangular or round images. 

Over Runs and Under Runs
The industry standard of +/- 5% over/under run the requested quantity is considered a complete order and you will be invoiced accordingly.  Lanyards are 10%.  
This is due to quality control initiatives at time of production. The supplier starts with up to 5% more than the requested amount in order to allow for poor quality imprinting. If an item printed is inferior it is removed from production line and your order. In other words, if production is running smoothly few will be removed from the run and a higher quantity than the requested amount will ship. This final shipping quantity will be invoiced. 

Exact quantity requirements may involve a surcharge from the supplier. If you require a specific quantity of product but are unwilling to pay the exact quantity surcharge S2S Marketing Inc. advises that you order an extra 5% in product to account for any possible underages. 
Exceptions to the above are paper and plastic bags, which may vary up to 20%. S2S Marketing Inc. will endeavor to keep this variance to a minimum. 

Program Pricing
In the event of the foreseen need of multiple repeat purchases of the same product(s) S2S Marketing Inc. may be able to arrange better pricing for you based on the total quantity to be purchased within a certain time frame (usually 1 year). To do so S2S Marketing Inc. needs a signed agreement showing this intent. Please ask S2S Marketing for further details. 

Warranty
S2S Marketing Inc. receives product from a large group of suppliers. Each supplier has their own warranty specifications. Generally if a product is found defective within 14 days of receipt S2S Marketing Inc’s suppliers generally back up their work. Any replaced product is blank (non-imprinted). 
It is the customer's responsibility to check over their order immediately upon receipt. Any box tears, breakage, product leakage, inferior products/ printing should be immediately reported to S2S Marketing Inc.